Ottawa 123 infographic
Ottawa 123 infographic: Demystifying Ranked-Choice Voting Role: Visual Design Overview Ottawa123 aimed to educate the public on Ranked-Choice Voting as part of their electoral reform advocacy. To support this effort, we designed a clear, engaging infographic that distilled the complex voting process into an easy-to-understand visual format. By focusing on storytelling, accessibility, and brand alignment, […]
Optimizing the Support Homepage
Optimizing the Support Homepage
Redesigning Self-Serve Support for a Better Customer Experience
Structuring Support for a Better Customer Experience Role: UX Lead, UI Design Keywords: Information Architecture, Accessibility, Content Strategy Overview The goal of this project was to enhance the self-serve support section of Canada Post’s website, with a strong focus on accessibility improvements. By optimizing the page for users with disabilities, we aimed to create […]